•Merchandise must be returned within 30 days of receipt.
•Merchandise must be unworn and unwashed.
•Merchandise must have all tags, including any Fireflytrend hangtags, attached.
•Any merchandise marked "Final Sale" cannot be returned.
•Hair accessories, hats, opened makeup, earrings, ear cuffs, underwear and bodysuits cannot be returned.
•All footwear returns must include the original shoebox in its original condition, without postal labels.
•All swimwear returns must have hygiene liners still intact.
•Gift cards are non-returnable and non-refundable.
U.S. Hassle-Free Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
1,If you have an account, click here to log into your account <fireflytrend.com/orders
2,If you don’t have an account and checked out as a guest, click here and enter your order number and last name to find your order.
3,Once you have found your order, click the "Return This Order" button
4,Select the order or item(s) you would like to return and indicate the reason for your return.
5,Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
6,Print your label and place label on the outside of the package.
7,Drop off at your nearest UPS location.
Please follow the instructions on the return form included in your package. You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Order # _________
7140 Bishop rd Suite F5
Plano TX, 75024
Refunds and Processing
•Refunds will be processed within approximately 7 to 10 business days after we receive your return.
•Original shipping charges are non-refundable.
•Store Credit can only be used online at our website ,www.fireflytrend.com
•Store Credit cannot be transferred to another person or account.
•Please treat Store Credit like cash.
•Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
•Store Credit may be used to purchase gift cards to our store.
•Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
•Store credit never expires.
•Store credit is provided in U.S. Dollars.
•Your use of the Store Credit constitutes your agreement to our Terms
•To view your Store Credit Balance, log into your fireflytrend.com account. Your Store Credit balance will be displayed on the “My Account” page.
•For more information about Store Credit, please contact Customer Care.
When will my credit card be refunded?
Once your package has been received at fireflytrend.com, your refund will be
processed in the original form of payment within five business days. You
will be notified via email to the address listed on your account when this
transaction has taken place. Please note that your banking institution may
require additional days to process and post this transaction to your account
once they have received the information from fireflytrend.com.
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